2-Way Video Phone (Location: Starbucks)

(Contributed by Allyssa C.) Technology: Starbucks Two Way Video Drive-thru When: Tested in 2013, implemented in 2015 [1] Where: First tested in the state of Washington, but since has spread to thousands of Starbucks locations [1] Purpose: The purpose of this technology was to provide a more personal customer service interaction in the drive thru.... Continue Reading →

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